Entertainer agreement & code of conduct

1. Who this applies to

This agreement is between you (the entertainer, act, band, DJ or supplier listing on Veya) and Veya Connect Ltd, trading as Veya Entertainment. If you list as a band or group, the person who creates the profile confirms they accept these terms on behalf of every member who performs under that listing.

2. Bookings and enquiries stay on Veya

• Every enquiry, lead, client introduction or booking that reaches you through Veya must be quoted, agreed and recorded through Veya. Payment follows the preference shown on your profile and saved with the booking.
• You will not ask a client to cancel a Veya booking to arrange it privately. For Veya-payment bookings, you will not accept an off-platform payment. On a paid monthly plan, if you select direct payments, you may collect agreed payments yourself without moving the booking record off Veya.
• You will not share personal contact details, payment links or bank details in public profiles or messages to evade Veya's booking process. On direct-payment bookings, agree payment details in writing as part of the booking contract.
• Repeat bookings: if a client first found you through Veya, any further booking by that client (or their company, venue or household) within 12 months of the first enquiry must also be booked through Veya.
• Clients you already worked with before joining Veya are yours. This clause only covers clients Veya introduced.

If you breach this section we may suspend or remove your listing, hold or cancel pending payouts, and charge the commission or fees we would have earned on a Veya-payment booking.

3. Professional conduct

• Arrive in good time to set up and sound check before guests arrive or the agreed start time.
• Dress appropriately for the event, weddings, corporate events and family parties all differ, and you will check with the client if unsure.
• Be polite, respectful and sober while working. Excessive drinking, drug use or inappropriate behaviour towards guests, staff or other suppliers is not acceptable.
• Follow venue rules, sound limits and noise curfews, including decibel limiters, and take direction from the venue or event coordinator on timings.
• Respect guests' privacy, no filming, photographing or posting of guests without permission.
• No discrimination, harassment or offensive material in your performance or communication.

4. Safety, insurance and equipment

• Hold valid public liability insurance appropriate to your act (UK venues commonly require £5m or £10m) and provide proof on request.
• Keep electrical equipment safe and PAT tested where the venue or law requires it, and upload current certificates to your profile.
• Set up safely: secure cables, safe stands and rigging, and no blocking of fire exits.
• Bring sensible backups such as spare cables, leads and a backup music source.
• Where you work with children or vulnerable adults, hold and upload any DBS check required for that work.

5. Reliability and cancellations

• An accepted booking is a commitment. Do not accept a date you cannot cover, and keep your availability up to date.
• If a genuine emergency, illness or unavoidable event stops you performing, tell the client and Veya immediately and help us find a suitable replacement act of a similar standard and price.
• Repeated late arrivals, cancellations or no-shows will lead to removal from Veya.
• Cancellation charges are those set out in the booking contract for each event.

6. Honest profiles and verification

• Photos, audio, video and reviews on your profile must be genuinely yours and represent the act that will turn up on the day.
• You keep full ownership and copyright of the photos, videos and audio you upload. They are your property, not Veya's. You give Veya permission only to display them on the site and in Veya marketing to promote your profile, and you can remove them at any time.
• Genuine images only. Every photo, video and audio file you upload must be genuine, show your own act, and belong to you, or you must have written permission from the owner (e.g. your photographer). You must not upload images taken from the internet, from other acts, or from any source you don't have rights to.
• Your liability. If you upload content that infringes someone else's copyright or other rights, you, not Veya, are responsible and liable for any claims, costs or damages that result, including any claim made against Veya because of your upload. We will remove infringing content when notified and may suspend or remove your listing.
• Prices, packages, what's included, coverage areas and line-up sizes must be accurate.
• You agree to verification after your listing goes live: a valid government photo ID upload and confirmation through the social media accounts you gave us at sign-up. Until then your listing is marked as not yet verified, and we may pause it if verification isn't completed.
• You will keep your details, documents and calendar up to date.

7. Payments

• For Veya-payment bookings, clients pay a fixed 25% deposit securely through Stripe. By default Veya holds the deposit and pays your share after the event and full payment. You may request early deposit release: subject to a background check (up to 5 working days), Veya approval and a verified Stripe payout account, your share of the 25% deposit is automatically transferred after the client pays. The client must pay the full balance to Veya 7 days before the event; your remaining share is paid after the event. Stripe's bank payout timing may vary.
• On an active monthly plan, you may instead choose direct payments. The client sees that preference before booking; Veya does not collect, hold, monitor, refund or protect funds paid directly to you. You and the client must agree the deposit, balance, timing, payment method and refund terms in your booking contract. Direct payment is not available on the free commission plan.
• You will not ask a client for extra cash or fees on the day beyond what was agreed in the booking. Genuine extras (extra hours, added services) must be agreed and added through Veya.
• Commission or plan fees are shown in your account before you commit to them.
• You are self-employed or a separate business. You are responsible for your own tax, National Insurance, licences and any employees or band members you use.

8. Communication and data

• Reply to enquiries and messages promptly, usually within 48 hours.
• Use client details only for the booking they relate to. Do not add clients to marketing lists without their consent.
• Keep messaging respectful and keep the record of the booking on Veya so we can help if anything goes wrong.

9. Reviews and disputes

Clients may review you after an eligible event. You may not request, offer payment for, or pressure clients into reviews, and you may not post reviews of yourself. If a review is unfair you can dispute it and our team will check it. If a booking goes wrong, talk to the client first and then contact us. We will try to help resolve it.

10. Suspension and ending this agreement

You can remove your listing at any time, but you must still honour bookings already accepted. We may suspend or remove a listing for a breach of this agreement, for a serious safety or conduct concern, or where we cannot verify who you are. Clauses about off-platform bookings, payments and liability continue to apply to bookings made before your listing ended.

11. General

We may update this agreement and will publish a new version number here; continuing to use Veya after an update means you accept it. This agreement is governed by the laws of England and Wales. Questions? Email hello@veya-entertainment.com.