Privacy policy

Who we are

Veya Connect Ltd ("we", "us") operates Veya Entertainment at veya-entertainment.com, a UK marketplace connecting event organisers with entertainers. Veya Connect Ltd is a company registered in England and Wales on Companies House. We are the data controller for the personal data described here. Contact us at hello@veya-entertainment.com.

What we collect

• Account details: name, email address and sign-in information.
• Entertainer profiles: act name, bio, photos, media, location, coverage areas, price ranges, availability and compliance documents (e.g. PAT testing, insurance, DBS).
• Booking and enquiry details: event date, time, location, event type, messages, playlists and guest requests.
• Reviews and ratings you leave or receive.
• Enquiry and waitlist forms: email, the type of act you want, location and notes.
• Technical data: device, browser and pages visited, used to keep the site secure and working.

How and why we use it

• To provide the service and manage bookings, contracts and messages (performance of a contract).
• To send booking notifications, account emails and gig or live alerts you have subscribed to (contract and consent).
• To match your enquiry with suitable entertainers, including using AI tools to suggest acts from your event description (legitimate interests).
• To verify entertainers, moderate reviews and prevent fraud or misuse (legitimate interests).
• To meet legal, tax and accounting obligations (legal obligation).

Who we share it with

When you make an enquiry or booking, the relevant details are shared with the entertainer (and vice versa). We use trusted service providers for hosting, databases, email delivery and AI processing, who only process data on our instructions. When you ask our phone receptionist for a callback, your enquiry details are shared with the act you asked about so they can respond. We delete the caller's personal details from these requests 12 months after the last update and keep anonymous totals only. We never sell your personal data. Some providers may process data outside the UK; where they do, we rely on appropriate safeguards such as UK adequacy regulations or the International Data Transfer Addendum.

If you accept advertising cookies, Google Ads, OpenAI ads and Meta (Facebook and Instagram) receive details of your visit, ad clicks and sign-ups so we can measure which adverts work and show our adverts to people likely to be interested. You can withdraw this any time with Cookie settings at the bottom of every page. See our cookie policy.

Veya Assistant (website chat)

To send a message to the Veya Assistant you must be signed in, and the conversation is linked to your account so we can administer it and enforce access restrictions. We record the conversation and related actions (for example the type of act and town you searched for, the acts suggested and which profiles you opened) to answer you, keep the service safe and improve Veya. Emails, phone numbers, postcodes and links are removed automatically before your messages are stored or sent to our AI provider. Please do not include sensitive personal information in chat. We also use a daily, hashed identifier derived from the request's IP address to limit abusive use; this is not a copy of the raw IP address. Our lawful basis is legitimate interests in running, securing and improving the service.

If you send a message to the team through the assistant, we keep that message and any email you give so we can reply. Only authorised Veya staff can see chats and messages. Chats are deleted after 90 days, search and click records after 13 months (only anonymous totals are kept after that), and support, feedback and complaint messages 2 years after they are resolved. Deleted data drops out of our backups on the normal backup cycle. To access or delete a chat, email us with the reference shown in the chat window.

Website analytics

Lovable provides visitor analytics for us. It uses no cookies, stores nothing on your device, does not keep IP addresses and does not identify visitors. It records pages visited, where visitors came from, country, browser, operating system and device type, time on page, page loading speed and errors. Detailed data is retained for 90 days and daily summaries for a year. Lovable collects this data for us. Lovable's privacy policy explains how it handles it.

Separately, our own visitor report uses a persistent identifier saved in your browser storage so we can understand how people use the site. For visitors in regions covered by our advertising consent rules, ad-related click recording happens only after consent. Where the browser sends Global Privacy Control, clicks are never recorded.

How long we keep it

We keep account data while your account is active. Booking records are kept for up to 6 years for legal and accounting purposes. Enquiry and waitlist details are deleted within 12 months if no longer needed. You can ask us to delete your data sooner.

Your rights

You can ask to access, correct, delete, restrict or port your data, object to processing, and withdraw consent at any time (for example, by using the unsubscribe link in any alert email). Email hello@veya-entertainment.com and we will reply within one month. If you're unhappy, you can complain to the Information Commissioner's Office at ico.org.uk.

Security

We use encryption in transit, access controls and private storage for sensitive documents. No online service is completely secure, so please keep your password safe.

Children

Veya Entertainment is not intended for anyone under 18, and we do not knowingly collect their data.

Changes

We may update this policy. We'll change the date above and, for significant changes, let account holders know by email.