Privacy policy

Who we are

Veya Connect Ltd ("we", "us") operates Veya Entertainment at veya-entertainment.com, a UK marketplace connecting event organisers with entertainers. Veya Connect Ltd is a company registered in England and Wales on Companies House. We are the data controller for the personal data described here. Contact us at admin@veya-entertainment.com.

What we collect

• Account details: name, email address and sign-in information.
• Entertainer profiles: act name, bio, photos, media, location, coverage areas, price ranges, availability and compliance documents (e.g. PAT testing, insurance, DBS).
• Booking and enquiry details: event date, time, location, event type, messages, playlists and guest requests.
• Reviews and ratings you leave or receive.
• Enquiry and waitlist forms: email, the type of act you want, location and notes.
• Technical data: device, browser and pages visited, used to keep the site secure and working.

How and why we use it

• To provide the service and manage bookings, contracts and messages (performance of a contract).
• To send booking notifications, account emails and gig or live alerts you have subscribed to (contract and consent).
• To match your enquiry with suitable entertainers, including using AI tools to suggest acts from your event description (legitimate interests).
• To verify entertainers, moderate reviews and prevent fraud or misuse (legitimate interests).
• To meet legal, tax and accounting obligations (legal obligation).

Who we share it with

When you make an enquiry or booking, the relevant details are shared with the entertainer (and vice versa). We use trusted service providers for hosting, databases, email delivery and AI processing, who only process data on our instructions. We never sell your personal data. Some providers may process data outside the UK; where they do, we rely on appropriate safeguards such as UK adequacy regulations or the International Data Transfer Addendum.

How long we keep it

We keep account data while your account is active. Booking records are kept for up to 6 years for legal and accounting purposes. Enquiry and waitlist details are deleted within 12 months if no longer needed. You can ask us to delete your data sooner.

Your rights

You can ask to access, correct, delete, restrict or port your data, object to processing, and withdraw consent at any time (for example, by using the unsubscribe link in any alert email). Email admin@veya-entertainment.com and we will reply within one month. If you're unhappy, you can complain to the Information Commissioner's Office at ico.org.uk.

Security

We use encryption in transit, access controls and private storage for sensitive documents. No online service is completely secure, so please keep your password safe.

Children

Veya Entertainment is not intended for anyone under 18, and we do not knowingly collect their data.

Changes

We may update this policy. We'll change the date above and, for significant changes, let account holders know by email.