Terms of use

Our role

Veya Entertainment is a marketplace operated by Veya Connect Ltd, a company registered in England and Wales on Companies House. We help organisers and entertainers find each other, communicate and agree bookings. Unless stated otherwise, the contract for a performance is between the organiser and the entertainer, not with us. We are not responsible for the performance itself, but we will help resolve problems where we can.

Accounts

• You must be 18 or over and give accurate information.
• Keep your login secure; you're responsible for activity on your account.
• We may suspend or remove accounts that break these terms.

For organisers

• Give accurate event details (date, location, timings and requirements).
• Pay agreed fees, deposits and any cancellation charges set out in the booking contract.
• Check each entertainer's payment preference before booking. For Veya payments, the deposit is fixed at 25% and held by Veya until after the event and full payment unless early release has been approved after a background check. On direct-payment bookings, you pay the entertainer under your agreed terms; Veya does not hold or protect those funds.
• Provide a safe working environment, including suitable power and access.

For entertainers

• Keep your profile, prices, coverage areas and availability accurate.
• Hold appropriate public liability insurance and keep equipment safe and PAT tested where required. Documents you upload must be genuine and in date.
• Honour accepted bookings. Fees or commission for your plan are shown in your account before you commit.
• You are responsible for your own tax, National Insurance and licences (e.g. music licensing where applicable).
• Profiles are reviewed before appearing publicly, and we may decline or remove any listing.
• Entertainers also accept the Entertainer Agreement & Code of Conduct, which covers keeping Veya-originated bookings on the platform, professional standards, insurance and payments.

Veya's responsibilities and support

Veya Entertainment is a marketplace. We connect you with independent suppliers, but your booking is an agreement between you and the supplier, and the supplier is responsible for delivering what you agree. We check acts as a mark of trust: acts with the Vetted performer badge have uploaded photo ID and passed our approval checks. You can also use our optional tools, such as messaging, contracts, invoices and payment terms, to keep things clear. If something goes wrong, our team will do what we reasonably can to help, for example with cancellations, disputes or finding another act where one is available.

• Entertainers are independent service providers and are responsible for delivering the services they advertise.
• Veya facilitates bookings, communication and payment options but does not guarantee an entertainer's attendance, performance or availability.
• Veya is not automatically responsible for cancellations, non-attendance, poor performance or disputes between organisers and entertainers.
• When problems arise we will make reasonable efforts to help: helping you contact the entertainer, assisting with disputes, suggesting alternative entertainers where available, guiding you on payment and refund procedures, investigating reports and acting against entertainers who break our rules.
• Replacement entertainers are not guaranteed and depend on availability. Refunds and other remedies are subject to the booking terms and your statutory consumer rights.

Entertainer responsibilities

• Honour confirmed bookings and provide accurate information about your services.
• Communicate promptly and tell the organiser and Veya as soon as possible if you cannot fulfil a booking.
• Comply with Veya's booking, payment and commission terms.
• Veya may investigate complaints and suspend or remove entertainers who breach these terms. Suspensions for unpaid commission are reviewed by our team, never applied automatically, and can be disputed.

Cancellations and disputes

Cancellation terms are those agreed in each booking contract. If an entertainer cancels, we'll notify you, suggest available alternatives and our team can help, but we can't guarantee a replacement. If something goes wrong, contact the other party first, then email us and we'll help mediate.

Reviews and content

Reviews can only be left after an eligible event and must be honest and lawful. Entertainers may dispute a review, which our team will check. You keep ownership of content you upload but give us permission to display it on the site to promote your profile. Don't upload anything unlawful, misleading, offensive or that infringes someone else's rights.

Your photos, videos and music

• You own your media. Photos, videos, audio and other content you upload remain your property (or the property of whoever owns them). Veya does not claim ownership or copyright of anything you upload.
• We only display it. By uploading, you give Veya permission to show that content on the site and in Veya marketing to promote your profile. That's the only use we make of it, and this permission ends when you remove the content or close your listing (copies already shared in marketing may remain in circulation).
• Only upload what you have rights to. You must own the content you upload or have permission from the owner (for example, your photographer). If a rights holder asks us to remove content, we will take it down and let you know.
• Your responsibility. You are responsible for making sure your uploads don't infringe anyone else's copyright, trade marks or other rights. Veya is not liable for content uploaded by entertainers.

AI suggestions

Our "Find my act" tool uses AI to suggest entertainers. Suggestions are guidance only; please check profiles and details before booking.

Liability

Nothing in these terms limits liability for death or personal injury caused by negligence, fraud, or anything that cannot be limited by law, and your statutory rights as a consumer are not affected. Otherwise, we are not liable for losses arising from a booking between organiser and entertainer, or for indirect or unforeseeable losses.

General

We may update these terms and will change the date above when we do. These terms are governed by the laws of England and Wales, and the courts of England and Wales have jurisdiction. Veya Connect Ltd is registered in England and Wales on Companies House. Questions? Email hello@veya-entertainment.com.